Here is another one of those stories where both parties need a good ass kicking, or maybe they deserve each other;
It appears that passengers now tweet at their own peril on airlines. We have previously seen how tweets have gotten passengers pulled from planes, including tweets that simply joked or criticized an airline. Now in Minneapolis, Duff Watson says that he was pulled from a Southwest Airlines flight because he tweeted his dissatisfaction with a gate agent. He says that the agent told him that his tweet calling her rude left her feeling threatened and that he could only fly with his children if he deleted the tweet. It appears a new twist on the company’s slogan, If it matters to you, it matters to us.
Watson says that the conflict arose when the agent refused to let him board early with his two children. He is on the priority boarding list but the agent said that his 6-year-old and 9-year-old kids were not. He objected to the notion of leaving his kids to board separately. He then said “Real nice way to treat an A-list. I’ll be sure to tweet about it.” And he did. When he boarded the flight, he tweeted “Wow, rudest agent in Denver. Kimberly S, gate C39, not happy @SWA.”
Why do most people that tweet always have a “kick me” sign on their back? I can just hear this pretentious bozo berating the agent for following the rules, you want your kids to get priority boarding? Sign them up for it like you did for yourself. No, he is special, couldn’t wait with his kids to board, along with the rest of the riff raff, nope, he has a frequent flyer card by God and he wants everyone to know it.
Sure, in a perfect world employees would be allowed to show some common sense, not make a mountain out of a mole hill and just let that family board priority. But as we have seen over and over again, those showing initiative, even when it would benefit the company, gets stepped on. Deviate from the rules, even when it makes sense and would make for a happy customer, and your job is at risk.
For the humiliation I would expect something more substantial than a $50 voucher, he needs a better lawyer.
The whole flying experience has reached critical mass. With new TSA fees, gropping TSA agents, longer lines, worse service (are international flights the only ones where you actually get an inedible meal?), and now delicate flower terminal agents who can’t take a little criticism even when they do suck at their job.